Client Comparison
General
Options | Modern | Web |
---|---|---|
Theme Selector | ✅ | ✅ |
Custom Theme Creator | ✅ | ❌ |
Show popup notifications for chats | ✅ | ✅ |
Show popup notifications for new visitors | ✅ | ❌ |
Able to logout when computer locked | ✅ | ❌ |
Able to show all current visitors on start | ✅ | ❌ |
Show other user's chats | ✅ | ❌ |
Custom greeting | ✅ | ✅ |
Custom transfer message | ✅ | ✅ |
Notification sounds | ✅ | ✅ |
Font selector | ✅ | ❌ |
Office 365 integration | ✅ | ❌ |
Change password | ✅ | ✅ |
User Interface
Options | Modern | Web |
---|---|---|
Status selector | ✅ | ✅ |
Custom status | ✅ | ✅ |
Keyboard shortcuts | ✅ | ❌ |
UI language selector | ✅ | ❌ |
Chats view | ✅ | ✅ |
Closed chats view | ✅ | ✅ |
Missed chats view | ✅ | ✅ |
Team view | ✅ | ✅ |
Sites view | ✅ | ✅ |
Files view | ✅ | ❌ |
Chats
Options | Modern | Web |
---|---|---|
Conversation | ✅ | ✅ |
Previous chats | ✅ | ❌ |
CRM tab | ✅ | ✅ |
Custom client form | ✅ | ❌ |
Visitor details | ✅ | ✅ |
Follow page | ✅ | ❌ |
Contact details | ✅ | ❌ |
Close chat | ✅ | ✅ |
User/group transfer | ✅ | ✅ |
Skill transfer | ✅ | ✅ |
Request monitoring | ✅ | ❌ |
Email transcript | ✅ | ❌ |
Save transcript | ✅ | ❌ |
Copy transcript | ✅ | ❌ |
Emoji | ✅ | ✅ |
Canned responses | ✅ | ✅ |
Send file | ✅ | ✅ |
Receive file | ✅ | ✅ |
Show typing suggestions | ✅ | ❌ |
Canned response keyword suggestions | ✅ | ❌ |
Canned response auto response | ✅ | ❌ |
Visitor typing indicator | ✅ | ✅ |
Vistor typing preview | ✅ | ❌ |
Add text as canned response | ✅ | ❌ |
Speak text | ✅ | ❌ |
Spellcheck | ✅ | ✅ |
Copy text | ✅ | ❌ |
Request assistance | ✅ | ❌ |
File transfer suggestions | ✅ | ❌ |
Dynamic fields | ✅ | ❌ |
Wrap up | ✅ | ✅ |
Real-time sentiment analysis | ✅ | ❌ |
Supervisor
Options | Modern | Web |
---|---|---|
Monitor all | ✅ | ✅ |
Monitor chat | ✅ | ✅ |
Whisper | ✅ | ✅ |
Acquire chat | ✅ | ✅ |
View connected agents | ✅ | ✅ |
Set agent status | ✅ | ❌ |
Force logout agent | ✅ | ❌ |
Send global message | ✅ | ❌ |
Send message to agent | ✅ | ✅ |
Missed Chats
Options | Modern | Web |
---|---|---|
View missed chats | ✅ | ✅ |
Close missed chats | ✅ | ✅ |
Respond to missed chats | ✅ | ✅ |
Callback missed chats | ✅ | ❌ |
View callbacks | ✅ | ✅ |
Respond to callback | ✅ | ✅ |
Sites
Options | Modern | Web |
---|---|---|
Summary | ✅ | ✅ |
Active visitors | ✅ | ❌ |
Manual send invite | ✅ | ❌ |
View previous visits | ✅ | ❌ |
Filter previous visits | ✅ | ❌ |
Export previous visits | ✅ | ❌ |
View previous chats | ✅ | ✅ |
Filter previous chats | ✅ | ✅ |
Export previous chats | ✅ | ❌ |
Search chats | ✅ | ❌ |
Export chat search results | ✅ | ❌ |
View reports | ✅ | ❌ |
Export reports | ✅ | ❌ |
Files
Options | Modern | Web |
---|---|---|
Upload new file | ✅ | ❌ |
Download file | ✅ | ❌ |
Pin file | ✅ | ❌ |
Get file link | ✅ | ❌ |
Preview file | ✅ | ❌ |
Delete file | ✅ | ❌ |
Canned Responses
Options | Modern | Web |
---|---|---|
My canned responses | ✅ | ❌ |
Export canned responses | ✅ | ❌ |
Import canned responses | ✅ | ❌ |
View canned responses | ✅ | ❌ |
New canned response | ✅ | ❌ |
Edit canned response | ✅ | ❌ |
Delete canned response | ✅ | ❌ |
Edit keywords | ✅ | ❌ |
Select attachment | ✅ | ❌ |